Shipping policy

At SummerComfy, we aim to provide clear and reliable delivery services for customers across Europe.

Shipping Destinations

We currently deliver to selected European countries.

Available delivery destinations will be shown during checkout. Some remote areas, islands or special regions may require additional delivery time or shipping charges.

If your destination is unavailable at checkout, please contact us before placing your order.

Order Processing

Orders are normally processed on business days, excluding weekends and public holidays.

Once your order has been dispatched, you will receive a shipping confirmation email with your tracking information.

During peak seasons or promotional periods, processing may take slightly longer.

Delivery Times

Estimated delivery times are displayed during checkout and begin after your order has been dispatched.

Delivery times may vary depending on:

  • Destination and local delivery conditions

  • Product availability

  • Carrier schedules

  • Public holidays or severe weather

  • Remote or restricted delivery areas

Delivery dates are estimates and cannot be guaranteed.

Shipping Costs

Shipping charges are calculated according to the product, delivery destination and available delivery service.

The final shipping cost will be displayed at checkout before payment. Any free-shipping promotion applies only where clearly stated on the website.

Order Tracking

After dispatch, you will receive an email containing your tracking number and tracking link.

Tracking information may take up to 48 hours to update after the parcel has been collected by the carrier.

Delivery Address

Please make sure your delivery address, telephone number and contact information are complete and accurate.

Contact us immediately if you need to change your address. Once an order has been processed or dispatched, we may be unable to make changes.

Additional delivery charges may apply if an order is returned because of an incorrect address, unsuccessful delivery attempt or refusal without a valid reason.

Receiving Your Order

Please inspect the product and packaging as soon as your order arrives.

If the packaging is visibly damaged, record the damage with the delivery driver where possible and take clear photos before opening the parcel.

If the product is damaged, incomplete or incorrect, contact us promptly with:

  • Your order number

  • Photos of the outer packaging

  • Photos or videos of the product

  • A description of the issue

Please keep all original packaging until the case has been resolved.

Delayed or Missing Deliveries

Carrier delays may occur because of weather, transportation disruption, public holidays or circumstances outside our reasonable control.

If your tracking information has not updated or your order has not arrived within the estimated delivery period, please contact us. We will review the shipment with the carrier and assist with the next steps.

Separate Shipments

Products and accessories may occasionally be shipped separately.

In this case, you may receive more than one tracking number, and the parcels may arrive on different dates.

Contact Us

For shipping or delivery enquiries, please contact us through our Contact Us page.

Please include your order number and delivery postcode so our support team can assist you efficiently.